We offer shipping to both domestic and international clients at a cost. Domestically, Shipping is complimentary except Hawaii and Puerto Rico. Saturday, Sunday and holiday deliveries not available. A signature will be required for all shipments at the time of delivery. International shipping is to a selected few. We currently ship to Canada and Europe. We are in the process of expanding our reach so please bear with us.
This should not be a problem for custom made orders. We can schedule an alteration appointment a month before your pickup/delivery day. You are able to lose or gain weight between fittings, but we would suggest to limit this as if you lose or gain too much, this can cause a major alteration. For this service, there will be an additional cost.
We update our clients through our production stages. For out of state and International clients, a video of your final product will be sent via email, or text message before delivery. Once your order has been sent out, you will receive a dispatch email with the tracking information. At that point you can then also check the status of your delivery at any stage.
All fittings and alterations are included in the cost of the outfit. In other words, we will work with you until your outfit fits perfectly and you are fully satisfied with it. However, for Out of State and International clients, further alterations are not allowed after final pickup/delivery.
After initial consultation, the sketches and a drawing on how to take the required measurements will be sent via email. We require all outfits to be fitted before delivery.
Clients who send their measurements should note that VTABi will not be responsible for alterations or adjustments made by another person if they do not fit their outfits before pick up. The outfit will be made based on the measurements sent. You will be entitled to one (1) free alteration. We will require a full video of you in the outfit to know exactly what needs to be done. Delivery and pickup will be at the clients’ own cost.