Shipping

We offer shipping to both domestic and international clients at a cost. 

 

Domestic

Shipping is complimentary except Hawaii and Puerto Rico. Saturday, Sunday and holiday deliveries not available. A signature will be required for all shipments at the time of delivery.

 

International

International shipping is to a selected few. We currently ship to Canada and Europe. We are in the process of expanding our reach so please bear with us.

 

Returns

We do not accept returns. However, we strive to work with our clients to reach customer satisfaction.

 

Production Time

Production takes 4 – 6 weeks. We allow 3 weeks for rush orders at an additional cost of $150.

 

How much does it cost to work with VTABi?

Prices vary on many factors like, the style or material and this is determined during consultation.  

 

Consultation or walk ins?

Consultations are by appointments only, we hold these on Monday, Tuesday and Thursday evenings as well as Saturday mornings. If you require a specific date or time, please let us know via email: vtabiofficial@gmail.com

 

Who can I bring to the consultations and fittings?

We acknowledge that deciding on your special dress is not always a decision you can make alone and for this reason, we welcome up to 3 people to accompany you. Please be aware that we are unable to accommodate children.

 

What payment methods do you take?

For online orders, we accept card payments through PayPal, Zelle, and Visa Master Card.

If you are booking a consultation appointment, we require fees to be paid immediately to secure your preferred date and time.

 

I don’t live in the US, can I still place my order?

No problem! We cater for overseas clients as well via Facetime video and WhatsApp. Please let us know you are an international bride and we will let you know our options.

 

What if I lose or gain weight?

This should not be a problem for custom made orders. We can schedule an alteration appointment a month before your pickup/delivery day. You are able to lose or gain weight between fittings, but we would suggest to limit this as if you lose or gain too much, this can cause a major alteration. For this service, there will be an additional cost.

 

How do I know if my order has been placed successfully?

We update our clients through our production stages. For out of state and International clients, a video of your final product will be sent via email, or text message before delivery. Once your order has been sent out, you will receive a dispatch email with the tracking information. At that point you can then also check the status of your delivery at any stage.

 

Can I alter my dress?

All fittings and alterations are included in the cost of the outfit. In other words, we will work with you until your outfit fits perfectly and you are fully satisfied with it. However, for Out of State and International clients, further alterations are not allowed after final pickup/delivery. 

After initial consultation, the sketches and a drawing on how to take the required measurements will be sent via email.  We require all outfits to be fitted before delivery.

 

Clients who send their measurements should note that VTABi will not be responsible for alterations or adjustments made by another person if they do not fit their outfits before pick up. The outfit will be made based on the measurements sent. You will be entitled to one (1) free alteration. We will require a full video of you in the outfit to know exactly what needs to be done. Delivery and pickup will be at the clients’ own cost.

 

Can I pay in installments?

Two installment payments are required. An initial deposit of 60% of the total cost of the product is required within a week of consultation. The final 40% is due a week before product pickup/delivery. 

 

Still have questions? -Why not Get in Touch with us, we’d love to talk to you.

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